PRIVACY
Brokeboi Productions keeps customer information limited to what is needed to process orders, answer support emails, and maintain the site experience.
INFORMATION WE USE
If you contact us or place an order, we may use the details you provide for customer support, order fulfillment, shipping updates, and fraud prevention.
THIRD-PARTY SERVICES
Payment, shipping, and hosting providers may process data required to complete transactions and operate the store. Their own policies apply to the services they provide.
QUESTIONS
For privacy questions, contact info@brokeboiproductions.com.
TERMS
By using this website or placing an order, you agree to the current policies, pricing, and release conditions published by Brokeboi Productions.
PRODUCT DETAILS
Product colors, sizing, availability, and release timing may vary. We reserve the right to update descriptions, imagery, pricing, and inventory without prior notice.
ORDER ACCURACY
Customers are responsible for providing accurate shipping and contact information at checkout. Brokeboi Productions is not responsible for delays caused by incorrect customer details.
BRAND OWNERSHIP
This website and its product drops are operated directly by Brokeboi Productions and are not affiliated with outside brands or stores using similar names.
SHIPPING
Orders currently require 5-15 business days for processing before shipment. Delivery timing depends on carrier speed, destination, and customs handling.
PROCESSING
Orders are prepared in the order they are received. Tracking information is sent once a package has been handed to the shipping carrier.
DOMESTIC AND INTERNATIONAL
Worldwide shipping is available where service is supported. International orders may be subject to duties, taxes, and customs fees charged by the destination country.
CARRIER ISSUES
After handoff to the carrier, delays, theft, or delivery errors must first be addressed with that carrier using the tracking number provided.
REFUND
All sales are final unless the customer receives the wrong item or a product arrives with a confirmed defect.
WRONG OR DAMAGED ITEM
Email info@brokeboiproductions.com within 7 days of delivery with your order number and clear photos of the problem.
CANCELLATIONS
Once an order is placed, cancellations, exchanges, and discretionary refunds are not guaranteed.
REVIEW PROCESS
If an issue is verified, Brokeboi Productions will decide the appropriate remedy, which may include a replacement, store solution, or refund where applicable.
